PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE.

By using this website (the “Site”) or any Travel Visa Online applications or application plug-ins (“Applications”), you agree to follow and be bound by these terms of use (the “Terms of Use”) and agree to comply with all applicable laws and regulations, including United States export and re-export control laws and regulations. In these Terms of Use, the words “you” and “your” refer to each customer, Site visitor, or Application user, “we”, “us” and “our” refer to Travel Visa Online and “Services” refers to all services provided by us.

It is your responsibility to review these Terms of Use periodically. If at any time you find these Terms of Use unacceptable or if you do not agree to these Terms of Use, please do not use this Site or any Applications. We may revise these Terms of Use at any time without notice to you. If you have any questions about these Terms of Use, please contact our Customer Care Center.

YOU AGREE THAT BY USING THE SITE, ANY APPLICATIONS, AND THE SERVICES YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE LEGALLY ABLE TO ENTER INTO A CONTRACT.

travel-visa-online.com provides an online legal portal to give visitors a general understanding of the law and to provide an automated software solution to individuals who choose to prepare their own legal documents. Customer need not download or even license Travel Visa Online software. Travel Visa Online hosts its Travel Visa Online software as a backend service for customers when they create their own documents. The Site includes general information on commonly encountered legal issues. The Travel Visa Online Services also include a review of your answers for completeness, spelling, and for internal consistency of names, addresses and the like. At no time do we review your answers for legal sufficiency, draw legal conclusions, provide legal advice, opinions or recommendations about your legal rights, remedies, defenses, options, selection of forms, or strategies, or apply the law to the facts of your particular situation. Travel Visa Online is a paralegal immigration firm and may not perform services performed by an attorney. Travel Visa Online and its Services are not substitutes for the advice of an attorney.

Offered Service

Through the Site, the user has access to services: consult information, results and synthesis documents.
Users are required to comply with the technical guidance provided on the Site in order to use the services offered in an optimal way.
The user acknowledges that it is solely responsible for installation, maintenance and control of the technical configuration required to connect and use the services offered by the Site.

Acceptance of Terms

The prices of products and services vary in function of the product, service and the method of payment. For each product and the proposed payment method, price is displayed before the purchase by the user.
All costs of connection and transmission of data for the position of the user to the server Site and any other support that may be requested by access providers of electronic communications services are the responsibility of the user.
Where Users make to the Company payment of the Service Charge a contract between the Company and User is created and, such contract is subject to and governed by these Terms and Conditions.

Disclaimers

We are a private company not associated in any way with any government agency. All the content or information provided by this web site is for general inquiries. This web site does not provide any legal advice. If you need legal advice, it is highly recommended to directly consult an attorney.
The information contained within the Website and or the Offered Service is provided without warranties expressed or implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website and or the Offered Service.
The Company does not guarantee uninterrupted availability of the Website and or the Offered Service nor, that any representation or statement contained on the Website will be error free.

Liability

The website, which was designed with greatest care, keeps an exclusive right as to the content of the questions. In the aim of providing a reliable service and of quality, Travel Visa Online can discretionary refuse the publication of a question. The visitors promise not to submit questions affecting public order and morale or which would concern illicit activities. The website Travel Visa Online.com disclaims any liability and cannot be held liable for any damage consequentially to the use of its services or of their dysfunction or of their impossibility to function. The maximum liability for any circumstance will not exceed the purchase price.

Competent Court of Justice

If a lawsuit between member and Travel Visa Online is filed, district court in the area of our main office becomes competent court if justice.

Declaration

We aim to treat all clients with the greatest of respect. If you have a problem with the way that a member of our team has treated you, please email your complaint along with details of when the dispute took place to support@travel-visa-online.com marked for the attention of the Customer Services Manager. We aim to deal with all disputes honestly and fairly.

Copyright

All intellectual property of the Company (which shall include copyright, trademarks (whether registered or not), trade names, patents, registered designs and any automatic intellectual property rights derived from the aesthetics or functionality of the Website are the property of the Company.
By using the Website and or the Offered Service the User agrees to respect and not to infringe the intellectual property rights of the Company and, in particular, the User agrees not to copy, download, transmit, reproduce, print or otherwise exploit for commercial purposes and or gain any material contained within the Website and or the Offered Service.
The User may re-use the Company’s copyright protected material free of charge in any format for non-commercial research, private study or internal circulation subject to the material being acknowledged as the Company’s copyright and, the User must give the source document/publication.
FBI warning: “The unauthorized reproduction or distribution of this copyrighted work is illegal. Criminal copyright infringement, including infringement without monetary gain, is investigated by the FBI and is punishable by up to 5 years in federal prison and a fine of $250,000.” Source: www.fbi.gov/ipr

Refund Policy

As soon as payment is received, the Client is deemed to have engaged the Services of Travel Visa Online. Our Service is our professional advice and expertise. Once the Service has been provided to you, it cannot be returned, whether or not you have changed your mind or you no longer wish to use it.

If your application has not been submitted to the US Embassy or to the USCIS, you can obtain a full refund.
Please email us if you wish to obtain a refund. Please include your full name, last four digits of the credit card used, date of purchase and reason for canceling the purchase. We work directly with banks and the credit card companies (VISA and MasterCard). A refund will be issued directly to your credit card within 2 – 5 working days. If this card is no longer valid, you will be responsible to make arrangements with your bank or credit provider to have the funds transferred. Please contact our Billing Department for a refund request. You do NOT need to contact your credit card company. We reply to all billing related emails within one (1) working day.
Once the application has been submitted to the US Embassy or the USCIS, no refund will be possible. If your application is rejected by the US Embassy, the USCIS or the Department of Homeland Security we are unable to provide a refund and you will have to reapply for another visa which will involve additional charges. ​